These general terms and sale’s conditions apply to any sale made by the company F.lli Barile S.p.A. con socio unico ( S.V. Piscina dello Russo, 1 - 70038 TERLIZZI (BA) ITALIA ).
They are considered accepted upon validation by the customer of an electronic order, registering on www.caryna.it
1) Acceptance of the general conditions of sale.
1.1) The contract between CARYNA and the Customer shall be deemed to be concluded with the acceptance, even partial, of the order by CARYNA in the manner described in points 2.2, 3.1, 3.2. . By placing an order in the various ways provided, the Customer declares to have been read all the information provided during the purchase procedure, accepting in full the general and payment conditions below transcribed.
1.2) If the Customer is a end-user (that is, a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, will print or save an electronic copy and in any case keep these general conditions of sale.
1.3) It excludes any right of the Customer to compensation for damages or indemnity, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or evasion, even partial, of an order.
2) How to purchase:
2.1) The regular receipt of the order is confirmed by CARYNA through an e-mail reply, sent to the email address communicated by the Customer.
The answer is automatically generated by the system and cannot be considered in itself acceptance of the order, but only confirmation of receipt of the same.
2.2) This confirmation message will contain the Date and Time of execution of the order and a 'Customer Order Number', to be used in any further communication. The message contains all the data entered by the Customer, who undertakes to verify its correctness and promptly to communicate any corrections, in the manner described in this document.
3) The Order status:
3.1) The order status can only be viewed by registered customers in the "My Account" section of https://www.caryna.it
3.2) Once verified the product’s availability and the cleared payment, we will proceed to the shipment to the indicated address.
4 Payment terms:
4.1 ) Bank transfer: to be sent only after our e-mail with the order confirmation.
4.2 ) Paypal to which you can associate your credit or prepaid card, or a bank account.
4.3) Credit Cards VISA, MASTERCARD, AMERICAN EXPRESS circuit
4.5) Cash on Delivery which a surcharge cost for the management of the cash procedure by the express courier in charge of the final delivery.
5 Delivery terms:
5.1) For each order CARYNA issues an invoice for the sold ordered products, attached to the packaging. For the issue of the invoice, the information provided by the Customer at the time of the order shall be authentic. No change in the invoice will be possible, after the issue of the same. It is not possible to issue several invoices for individual products belonging to the same order.
5.2) The delivery costs are charged to the Customer and highlighted explicitly when placing the order. The payment of the goods by the customer will be made using the method chosen at the time of the order. Nothing is due by the Customer more than the total of the order unless otherwise agreed and confirmed by the Customer (eg added products to the order).
5.3) No liability can be attributed to CARYNA in case of delay in the fulfillment of the order or delivery of the order.
5.4) Unless explicitly indicated by our Customer Service, delivery is understood to be at street level.
At the time of delivery of the goods by the courier, the customer is required to check:
The number of packages delivered corresponds to that indicated in the document
The identity and quality of the products, if any, indicated on the packaging, shall correspond to that indicated on the invoice; the lack of correspondence of the number of packages or indications, as well as the loss or any damage, must be immediately challenged to the carrier, the goods if withdrawn must be withdrawn "with reservation" written; Once signed the courier document, the Customer will not be able to oppose any dispute about the external characteristics of what has been delivered.
6) Cancellation, Withdrawal and Refunds Procedures :
6.1) The customer can delete the order till the same has been shipped, after which he can, after receiving and possibly paid (payment on delivery), withdraw according to the procedures provided by law.
6.2) The right of withdrawal will be applied to all unused products and packaged as original. Does not apply in the case of the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are likely to deteriorate or deteriorate rapidly.
6.3) The intention to withdraw, according to the law, must be communicated by registered letter a/r within 14 days of purchase. Wanting to offer a faster service, CARYNA accepts withdrawal communications sent also via e-mail.
We ask you to contact us anyway before shipping back the goods to get an RMA number (return goods authorized), it’s a mandatory process for return.
6.4) Return shipments without a copy of the of the intention to exercise the right of withdrawal, or in any case without a copy of the invoice or the RMA number on the package will not be accepted by the Warehouse. Cash on delivery shipments or any other cost to our charge, will not be accepted.
6.5) CARYNA, if the above procedure is carried out correctly, will provide in the shortest possible time (maximum 10 working days from receipt of the goods) to credit the Customer account with the amount paid on the invoice, excluding shipping costs, in the case of shipments from non-EU foreign countries, any customs duties due for the return will be deemed to be borne by the consumer. Refunds of orders whose chosen method of payment is cash on delivery or bank transfer are made only by bank transfer, Refunds of orders whose chosen payment method is credit card or paypal are only made by reversing payment to the card or paypal account. We invite customers not to use credit cards next to expiry.
7) Kindly we invite the customers don’t use credit cards next to expiry.
8.1) Each product has a warranty of 24 months from the date of purchase.
8.2) No damage can be requested to CARYNA, for any delays in carrying out repairs or replacements.
9) In cases where the application of the guarantees provides for the return of the product, you must contact CARYNA by phone or email, an operator will provide all the necessary information. At the time of the call, you must have available the purchase tax document (invoice, receipt, guarantee certificate) issued by CARYNA that reserves the right not to provide warranty to the product in the absence of the relevant tax purchase document or warranty certificate. The operator will provide a RMA (Return Authorized Goods) number to be affixed outside the packaging used for the return. Shipments without the RMA number on the package will not be accepted by the Warehouse. The goods must be returned by the customer in the original packaging.
10) LIMITATION OF LIABILITY – DISCLAIMER
10.1) INFORMATIONS on this Web Site: We try to keep this site as up to date as possible. But due to the nature of the products and the continuous efforts of manufacturers to reach ever higher quality standards, we cannot guarantee that the information and images are the ones that really and best describe the products.
Although prices, descriptions, images, applications, and all information on this site are correct, they may contain errors, inaccuracies, errors in publication, be updated and upgradeable at any time without CARYNA being held responsible for this.
10.2) CARYNA cannot be held liable to any person for particular, indirect or consequential damages, delays, lost earnings, connected with this material.
11.2) The staffin charge of the privacy treatment are: the persons in charge of the management of the web site and the supply of the relative marketing and computer systems services.
These Terms and Conditions constitute the entire agreement between you and F.lli Barile S.p.A. con socio unico ( S.V. Piscina dello Russo, 1 - 70038 TERLIZZI (BA) ITALIA ) with respect to the Website and replace all previous or contemporary communications, whether oral, written or electronic, between you and CARYNA.
If any of these Terms and Conditions is held to be valid or unenforceable, the remaining Terms and Conditions shall remain in full force and effect. CARYNA reserves the right to suspend or revoke the right to use the Website or social media pages to remove material from the website or social media site, and to terminate the Website or social media site at any time at its sole discretion and without notice, for any reason.
Visitors to caryna website or social media pages are responsible for their compliance with local laws regarding the Website and the use of social media and access. By entering any content on the website or social media site that contains images, photographs, graphics or images ("Images"), you represent and warrant that:
(a) you are the copyright holder of such images or that the copyright owner of such images has granted permission to use such images or any content and / or images contained in such images consistent with the manner and purpose of your use and how permitted by these Terms and Conditions and the Website; (b) you have the necessary rights to grant the licenses and sublicences described in these Terms and Conditions;
(c) that the persons depicted in those images have, where appropriate, given consent to the use of the images as set out in these terms and conditions, including by way of example, and not as a limitation, the distribution, public display and reproduction of such images.
The owner of this website is titolare del sito è : F.lli Barile S.p.A. con socio unico ( S.V. Piscina dello Russo, 1 - 70038 TERLIZZI (BA) ITALIA )